Return & Exchange Policy
*PLEASE NOTE; DUE TO COVID 19 AND HYGIENE REASONS WE HAVE PUT RESTRICTIONS IN PLACE FOR EXCHANGES AND RETURNS UNTIL FURTHER NOTICE.
▪️Purple Kitty Collective does not offer any refunds or exchanges for change of mind or incorrect purchases
▪️If an item is received with a manufacturing default we will allow an exchange or a refund
▪️For refunds and exchanges you must return the original item back to us within 7 working days with the original packaging and in new condition
▪️The contents and quantity of the product must be as originally sold
▪️All returned goods must be properly packed and sent by tracked delivery
▪️We do not offer refunds on change of mind - only faulty products
▪️If products received were damaged due to postal services, this will be taken up with the courier company before refunds or exchanges are made
▪️Please include your receipt/proof of payment with your returned item(s)
▪️Once an order has been dispatched; return postage will only be refunded if the products are deemed to be faulty
▪️Refunds for returned goods will be made as soon as possible and within 7 days of us receiving the item(s) back
For any queries or concerns you can contact us via email - purplekittycollective@gmail.com